Refund & Cancellation Policy

InterBrew operates on a credit-based system. When you purchase a plan, you receive credits that can be used to access various interview types on our platform. Each interview type consumes a specific number of credits based on its duration and complexity.

Due to the digital nature of our services, all purchases are final and non-refundable under normal circumstances. Once credits are purchased and added to your account, we cannot issue refunds simply because you've changed your mind or no longer wish to use the service.

We encourage you to take advantage of any free credits or trial features available before making a purchase to ensure our platform meets your needs.

We will consider refunds or credit restoration in the following circumstances:

• Technical Failures: If a technical issue on our end prevents you from completing an interview (e.g., server crash, AI malfunction, voice connection failure), we will restore the credits used.
• Duplicate Charges: If you were charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate charge(s).
• Service Unavailability: If our platform experiences extended downtime (more than 24 hours) during your active subscription period, we may provide credit compensation.
• Unauthorized Transactions: If your account was compromised and credits were used without your authorization, we will investigate and restore credits if fraud is confirmed.

Refunds will not be issued for:

• Change of Mind: Deciding you no longer want to use the service after purchase.
• User Errors: Accidentally starting an interview, closing the browser, or network issues on your end.
• Dissatisfaction with AI Feedback: Our AI provides objective feedback which may not always align with your expectations.
• Unused Credits: Credits that expire due to non-use or account inactivity.
• Account Termination: If your account is terminated due to violation of our Terms of Service.

If you believe you're eligible for a refund or credit restoration:

1. Email us at support@interbrew.pro within 7 days of the incident.
2. Include your account email and the date/time of the issue.
3. Provide a detailed description of the technical problem you experienced.
4. Include any screenshots or error messages if available.

Our team will review your request within 3-5 business days and respond with our decision. If approved, refunds will be processed to the original payment method within 5-10 business days, or credits will be restored to your account immediately.